Resume

Additional Resume formats – MS Doc or ALSResume.full.Pdf

Career Summary

Throughout my information technology career, spanning 30+ years working for all types of companies from large Enterprises to Sole Proprietorships, I have utilized my various experiences and skills, to help better understand the unique needs and requirements of creating, expanding, maintaining, monitoring, and troubleshooting a User(s)/Client(s) environment.

Education

  • BA – Physics, Curry College, Milton MA

Certifications

  • Microsoft MCP (#2034706) – Windows NT 4.0 Server & Workstation
  • Studying for the AZ-140 & AZ-104 Microsoft certifications

Employment History – Overview

  • IT Operations Analyst (Consultant to FTE) – USA Technologies/Cantaloupe – September 2017 to Present
  • Owner/Consultant – Seymour Digital Consulting, LLC (1987–)
  • Windows/WinTel System Analyst (Consultant) – McNeil Pharmaceutical (Nov 2006 – Aug 2007)
  • Windows/WinTel Systems Administrator (Consultant) – Covance (Mar 2006 – Oct 2006)
  • Windows/WinTel Systems Administrator (Consultant) – Centocor Pharmaceutical (Oct 2003 – Dec 2005)
  • Manager of Tech Services/Senior Field Service Rep. – Infinity Computer Systems (Feb 2003 – Sep 2003)
  • User Services & Office Manager – SimStar Internet Solutions (Aug 2001 – Apr 2002)
  • Senior IS Troubleshooter – Medical Broadcasting Company (Oct 1999 – Mar 2001)
  • Project Manager/Escalated Tier Support (Consultant) – DuPont Experimental Station (Dec 1996 – Oct 1999)
  • Senior Specialist – TV Guide, Inc. (Feb 1993 – Dec 1996)
  • Applications Specialist – Kodak Electronic Printing Systems (Sep 1990 – Jan 1993)
  • Applications/Systems Engineer – Optical Access International (Apr 1989 – Sep 1990)
  • Inside/In-house Sales Associate – Unicom (May 1988 – May 1989)

Professional Experience – Overview

  • Azure VDI (Planning, Creating, Setup, Maintenance)
  • Active Directory and Group Policy Management (W2K, W2K3, W2K8)
  • Antivirus Software (TrendMicro, Symantec, McAfee ePolicy Orchestrator, Panda)
  • Auditing, Configuring, Deploying, Purchasing and Upgrading Servers, Desktops and Laptops
  • Compaq/HP System Insight Manger (CIM/SIM) Administrator
  • Data Center Server Consolidation and Retirements
  • Designing, Developing and Implementing Software and Hardware standards
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Remedy, Track-It)
  • Hardware Support (Desktop/Laptops): Acer, Apple, Compaq/HP, Dell, Gateway, IBM
  • Hardware Support (Windows/WinTel Servers): Compaq/HP (DL360, DL380, DL580); Dell; IBM
  • Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
  • Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
  • Operating System Support: Macintosh (OS 5.4-10.4); Windows/WinTel (95/98/NT4/2000/XP/2003/Vista)
  • Patch Management Administrator (Ecora Patch Manager, MBSA/WSUS, Shavlik NetChk)
  • Regulated environments: FDA, HIPPA, Sarbanes-Oxley, ITIL v2 – Change Control
  • Remote Administration: DameWare; Microsoft RDP/TS; Compaq/HP R/iLO
  • Researching, Testing and Recommending Computer Hardware and Software
  • Server Administration – Windows/WinTel Servers (NT/2000/2003/2008)
  • Support Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
  • Veritas NetBackup Enterprise Administrator (3.41-5.1)
  • VMWare Administrator (GSX, ESX and Workstation)
  • Adobe Photoshop (10+ years)
  • Adobe Lightroom (5+ years)

Professional Experience – Detail

Cantaloupe, Inc. (Technologies, Inc.), Malvern, PA – 9/2017-
IT Operations Analyst (Consultant to FTE) – USA

  • Sr. Admin Microsoft Active Directory (AD/AAD) (DNS/DHCP) (W2K3-2019)
  • Sr. Admin Microsoft Windows Server (W2K3-2019)
  • Admin ManageEngine – Asset Explorer
  • Admin ManageEngine – Desktop Central (Patch Management)
  • Admin Microsoft Office 365
  • Admin Microsoft SharePoint/Migrations
  • Admin Microsoft Teams
  • Admin Slack, Zoom
  • Architect/Admin Microsoft Azure Cloud VDI
  • Help Desk – Sr/Lead/Manager
  • Microsoft Azure Cloud AD Admin
  • PowerShell scripting

Private Consultant – Seymour Digital Consulting

United Technical Consulting, LLC, Phoenixville, PA (2003 – 2013)

  • System Administrator – Windows 2008 Standard
  • System Administrator – Small Business Server 2003
  • Project Manager and Implementation for W2K8 Server Upgrade
  • General Computer Support
  • Graphic and Website Design

Northstar Commercial Construction, LLC (May 2010 – 2012)

  • Webmaster (DotNetNuke – DNN)
  • Search Engine Optimization (SEO)
  • Digital Image Management

Tropical Stone, LLC, Malvern, PA (April 2008 – September 2010)

  • Small Business Server Administrator (W2K3)
  • Project Manager (AMS System) – Custom Inventory Management System
  • Project Manager (Wireless Warehouse)
  • Network Support (Wired and Wireless (802.11a/b/g))
  • General Computer Support
  • Photography
  • Graphic and Website Design
  • Digital Image Management

Rackware, Inc., Santa Clara, CA (Oct 2009 – Feb 2010)

  • Product Viability Research and Development (Linux/Windows)

Windows/WinTel System Analyst (Nov 2006 – Aug 2007)
McNeil Pharmaceutical, Ft. Washington, PA – a Johnson & Johnson Company (IBM Consultant)

  • Active Directory and Group Policy Management (W2K & W2k3)
  • Compaq/HP System Insight Manger (CIM/SIM) Administrator
  • Configured/Designed Laboratory Computer Systems
  • Created Installation & Operation Qualification (I/OQ) Documentation
  • Data Center Server Consolidation and Retirements (Windows/WinTel)
  • Designed, Developed and Implemented Software and Hardware standards
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Remedy)
  • Hardware Support (Desktop/Laptops): IBM
  • Hardware Support (Windows/WinTel Servers): Compaq/HP (DL360, DL380, DL580)
  • Networking experience: DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
  • Operating System Support: Windows/WinTel (2000/XP/2003)
  • Patch Management Administrator (Shavlik NetChk)
  • Regulated environment: FDA, HIPPA, Sarbanes-Oxley, ITIL v2, Change Control
  • Researched, Tested and Recommended Computer Hardware and Software
  • Server Administration – Windows/WinTel Servers (2000/2003)
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
  • Veritas NetBackup Enterprise Administrator (5.1)
  • VMWare Administrator (GSX, ESX)
  • Wireless Network (802.11a/b/g) Auditing with AirMagnet

Windows/WinTel Systems Administrator (March 2006 – Oct 2006)
Covance, Conshohocken, PA (IBM Consultant)

  • Active Directory and Group Policy Management (W2K & W2k3)
  • Administered/Monitored/Maintained (60+ Physical Windows/WinTel Servers)
  • Antivirus Software Administrator (McAfee ePolicy Orchestrator)
  • Data Center Server Consolidation and Retirements (Windows/WinTel)
  • Designed, Developed and Implemented Software and Hardware standards
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Domain Administration (NT/2000)
  • Experience with Help Desk Tracking Software (Remedy)
  • Hardware Support (Desktop/Laptops): Dell, IBM
  • Hardware Support (Windows/WinTel Servers): Dell; IBM
  • MS Exchange Administration (5.5)
  • Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
  • Operating System Support: Windows/WinTel (NT4/2000/XP/2003)
  • Patch Management Administration (Scripts)
  • Regulated environment: FDA, HIPPA, Sarbanes-Oxley, ITIL v2 – Change Control
  • Researched, Tested and Recommended Computer Hardware and Software
  • Server Administration – Windows/WinTel Servers (NT/2000/2003)
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
  • Veritas NetBackup Enterprise Administrator (4.5)

Windows/WinTel Systems Administrator (R&D Operations) (Oct 2003 – Dec 2005)
Centocor Pharmaceutical, Malvern, PA – a Johnson & Johnson Company (Consultant)

  • Active Directory and Group Policy Management (W2K & W2k3)
  • Administered/Monitored/Maintained (150+ Physical & Virtual Windows/WinTel Servers)
  • Antivirus Software Administrator (McAfee ePolicy Orchestrator)
  • Compaq/HP System Insight Manger (CIM/SIM) Administrator
  • Configured & Deployed Windows/WinTel 2000/2003 Servers (Physical & Virtual)
  • Data Center Server Consolidation and Retirements (Windows/WinTel)
  • Designed, Developed and Implemented Software and Hardware standards
  • Developed SOP documentation (integration, deployment, guidelines, policies and standards)
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Remedy)
  • Hardware Support (Servers): Compaq/HP (DL360, DL380, DL580)
  • Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
  • Operating System Support: Macintosh (OS 5.4-10.4); Windows/WinTel (95/98/NT4/2000/XP/2003)
  • Patch Management Administrator (Ecora Patch Manager)
  • Regulated environment: FDA, HIPPA, Sarbanes-Oxley, ITIL v2 – Change Control
  • Researched, Tested and Recommended Computer Hardware and Software
  • Server Administration – Windows/WinTel Servers (NT/2000/2003)
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
  • Veritas NetBackup Enterprise Administrator (3.41 and 5.1)
  • VMWare Administrator (GSX & ESX)

Manager of Technical Services/Senior Field Service Representative (Feb 2003 – Sep 2003)
Infinity Computer Systems, Havertown, PA (Full Time Employee)

  • Managed the Daily Assignments for Field Technicians (4 Technicians)
  • Project Manager – Networking Infrastructure Installations and Upgrades
  • Project Manager – Computer Upgrades/Migrations for Accounting, Legal and Medical Professions
  • Antivirus Software Administrator (Symantec AntiVirus Corporate Edition)
  • Configured and Deployed Windows/WinTel 95/98/NT/2000/XP Desktops, Workstations and Servers
  • Designed, Developed and Implemented Software and Hardware standards
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Proprietary)
  • Hardware Support (Desktop/Laptops): Acer; Dell; Gateway; IBM
  • Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
  • Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
  • Operating System Support: Windows/WinTel (95/98/NT4/2000/XP/2003)
  • Patch Management Administrator (Windows Update)
  • Regulated environments: FDA, HIPPA, Sarbanes-Oxley
  • Researched, Tested and Recommended Computer Hardware and Software
  • Server Administration – Windows/WinTel Servers (NT/2000)
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)

User Services & Office Manager (Aug 2001 – Apr 2002)
SimStar Internet Solutions, Princeton, NJ (Full Time Employee)

  • Manager of the Help Desk & Office Facilities
  • Project Manager – Auditing and Software Site Licensing
  • Antivirus Software Administrator (Symantec AntiVirus Corporate Edition)
  • Designed, Developed and Implemented Software and Hardware standards
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Proprietary)
  • Hardware Support (Desktop/Laptops): Apple; Dell; Gateway
  • Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
  • Identified, Created, Implemented Best Practice, Policy and Procedure Statements
  • Installation and Support for Palm (PIM) devices
  • Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
  • Operating System Support: Macintosh (OS 5.4-9.x); Windows/WinTel (95/98/NT4/2000)
  • Patch Management Administrator (MS Windows Update)
  • Researched, Tested and Recommended Computer Hardware and Software
  • Server Administration – Windows/WinTel Servers (NT/2000)
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)

Senior IS Troubleshooter (Oct 1999 – Mar 2001)
Medical Broadcasting Company, Philadelphia, PA (Full Time Employee)

  • Antivirus Software Administrator (Symantec AntiVirus Corporate Edition)
  • Designed, Developed and Implemented Implementing Software and Hardware standards
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Proprietary)
  • Hardware Support (Desktop/Laptops): Apple; Dell; Gateway
  • Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
  • Identified, Created, Implemented Best Practice, Policy and Procedure Statements
  • Installation and Support for Palm PIM devices
  • Managed the Help Desk ticket tracking system
  • Networking experience: AppleTalk, DHCP, DNS, Ethernet, NetBIOS, SNMP, TCP/IP, WINs
  • Operating System Support: Macintosh (OS 5.4-9.x); Windows/WinTel (95/98/NT4/2000)
  • Patch Management Administrator (MS Windows Update)
  • Provided Hardware support for Dell, Gateway and Macintosh Servers, Desktops and Laptops
  • Researched, Tested and Recommended Computer Hardware and Software
  • Server Administration – Apple 9.x; Windows/WinTel NT
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)

Project Manager/Escalated 2nd/3rd Tier Support (Dec 1996 – May 1999)
DuPont Experimental Station, Wilmington, DE (Consultant)

  • Group Leader – Omni On-Site Consulting
  • Managed/Mentored Help Desk and Desktop staff members
  • Managed User Services Desktop weekly meetings (20-30 participants)
  • Project Manager – Hard Drive Disaster Recovery Service
  • Designed, Developed and Implemented Software and Hardware standards
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Proprietary)
  • Hardware Support (Desktop/Laptops): Apple; Compaq/HP; Dell; Gateway; IBM
  • Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
  • Installation and Support for Apple Newton Handheld/PIM devices
  • Networking experience: AppleTalk, DNS, Ethernet, NetBIOS, WINs
  • Operating System Support: Macintosh (OS 5.4-8.x); Windows/WinTel (95/98/NT4)
  • Researched, Tested and Recommended Computer Hardware and Software
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)

Senior Specialist (Feb 1993 – Dec 1996)
TV Guide, Inc., Radnor, PA (Full Time Employee)

  • Project Leader – “The Weekly Standard” Magazine infrastructure setup and launch (DC)
  • Project Manager – CD-ROM Image Database & Network/Affiliate Logo Conversion
  • Project Manager – Auditing and Software Site Licensing
  • Project Manager – Macintosh Corporate Computer Upgrade (Radnor, NYC, LA)
  • Designed, Developed and Implemented Software and Hardware standards
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Proprietary)
  • Hardware Support (Desktop/Laptops): Apple
  • Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
  • Networking experience: AppleTalk, Ethernet, NetBIOS, TCP/IP
  • Operating System Support: Macintosh (OS 5.4-7.x)
  • Researched, Tested and Recommended Computer Hardware and Software
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)

Applications Specialist (Sep 1990 – Jan 1993)
Kodak Electronic Printing Systems, Billerica, MA (Full Time Employee)

  • Member of the “Fast Start Team”/”Color Cowboys”
  • Calibrated Drum/Flatbed Scanners, Monitors and Output devices
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Proprietary)
  • Hardware Support (Desktop/Laptops): Apple
  • Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
  • Networking experience: AppleTalk, Ethernet, NetBIOS, TCP/IP
  • Onsite Supervision and Installation of the Prophecy and PCS100 Prepress systems
  • Operating System Support: Macintosh (OS 5.4-7.x)
  • Researched, Tested and Recommended Computer Hardware and Software
  • Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
  • Technical Reviewer for Computer Based Training and System Documentation

Applications/Systems Engineer (Apr 1989 – Sep 1990)
Optical Access International, Woburn, MA (Full Time Employee)

  • Developed Sales, Support, and Training documentation for optical storage subsystems
  • Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
  • Experience with Help Desk Tracking Software (Proprietary)
  • Hardware Support (Desktop/Laptops): Apple; IBM
  • Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
  • Managed the demonstration, sales, installation, and support for the Micro Dynamics MARS Imaging System
  • Networking experience: AppleTalk, Ethernet, NetBIOS, TCP/IP
  • Operating System Support: Macintosh (OS 5.4-6.x)
  • Researching, Testing and Recommending Computer Hardware and Software
  • Supported Microsoft Office suite (Excel, Word)
  • Trained internal staff in eMail, Sales Database, Spread Sheet and Word Processing applications

Inside/In-house Sales Associate (May 1988 – May 1989)
Unicom, Dedham, MA (Full Time Employee)

  • Hardware Support (Desktop/Laptops): Apple; IBM
  • Networking experience: AppleTalk, Ethernet, NetBIOS, Token Ring
  • Operating System Support: Macintosh (OS 5.4-6.x)
  • Researching, Testing and Recommending Computer Hardware and Software
  • Supported Microsoft Office suite (Excel, Word)
  • Internal Application and Hardware Support for Apple and IBM systems
  • Store front Sales and Support of Apple and IBM systems

Independent Consultant (1987 – 9/2017)
Seymour Digital Consulting, LLC, Downingtown, PA

  • System Administrator for Small and Medium Businesses
  • Computer Support for Small/Medium Businesses and Home Users
  • Computer Systems Research and Integration
  • HP System Insight Manager (5.x)
  • Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
  • Support Adobe Creative suite (PhotoShop, InDesign, Bridge, and LightRoom)
  • Support Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
  • VMWare GSX/Server
  • Website Design & Implementation (HTML and DotNetNuke (DNN))
  • Windows/WinTel 2003 & 2008 Active Directory Environment
  • Windows/WinTel Active Directory – Group Policy Management
  • Wireless Network (802.11a/b/g)