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Career Summary
With over 21 years of professional experience in the information technology industry, this dedicated, hard working, self motivated System Administrator/Engineer/Consultant, has worked with people from Enterprises to Sole proprietors in understanding the needs and requirements in creating, maintaining and troubleshooting their unique environment.
Education
BA – Physics, Curry College, Milton MA
Employment History - Overview
- Independent/Private Consultant – Seymour Digital Consulting (1987 – Current)
- Windows/WinTel System Analyst (Consultant) – McNeil Pharmaceutical (Nov 2006 - Aug 2007)
- Windows/WinTel Systems Administrator (Consultant) – Covance (Mar 2006 - Oct 2006)
- Windows/WinTel Systems Administrator (Consultant) – Centocor Pharmaceutical (Oct 2003 - Dec 2005)
- Manager of Tech Services/Senior Field Service Rep. – Infinity Computer Systems (Feb 2003 - Sep 2003)
- User Services & Office Manager – SimStar Internet Solutions (Aug 2001 - Apr 2002)
- Senior IS Troubleshooter – Medical Broadcasting Company (Oct 1999 - Mar 2001)
- Project Manager/Escalated Tier Support (Consultant) – DuPont Experimental Station (Dec 1996 - Oct 1999)
- Senior Specialist – TV Guide, Inc. (Feb 1993 - Dec 1996)
- Applications Specialist – Kodak Electronic Printing Systems (Sep 1990 - Jan 1993)
- Applications/Systems Engineer – Optical Access International (Apr 1989 - Sep 1990)
- Inside/In-house Sales Associate – Unicom (May 1988 - May 1989)
| Certifications |
Classes Taken |
Microsoft MCP (#2034706)
- Windows NT 4.0 Server
- Windows NT 4.0 Workstation |
MS Windows Server 2003
- Managing and Maintaining (Exam 70-290) |
Brainbench.com (#1300833)
20+ Certifications
(Full List Available upon Request)
- Managing People (US)
- Office Management (US)
- Technical Writing |
Red Hat Linux Essentials (RH033)
VMWare ESX Server 2.0.1
- System Management I & II |
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Professional Experience - Overview
- Active Directory and Group Policy Management (W2K, W2K3, W2K8)
- Antivirus Software (Symantec, McAfee ePolicy Orchestrator, Panda)
- Auditing, Configuring, Deploying, Purchasing and Upgrading Servers, Desktops and Laptops
- Compaq/HP System Insight Manger (CIM/SIM) Administrator
- Data Center Server Consolidation and Retirements
- Designing, Developing and Implementing Software and Hardware standards
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Remedy, Track-It)
- Hardware Support (Desktop/Laptops): Acer, Apple, Compaq/HP, Dell, Gateway, IBM
- Hardware Support (Windows/WinTel Servers): Compaq/HP (DL360, DL380, DL580); Dell; IBM
- Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
- Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
- Operating System Support: Macintosh (OS 5.4-10.4); Windows/WinTel (95/98/NT4/2000/XP/2003/Vista)
- Patch Management Administrator (Ecora Patch Manager, MBSA/WSUS, Shavlik NetChk)
- Regulated environments: FDA, HIPPA, Sarbanes-Oxley, ITIL v2 - Change Control
- Remote Administration: DameWare; Microsoft RDP/TS; Compaq/HP R/iLO
- Researching, Testing and Recommending Computer Hardware and Software
- Server Administration - Windows/WinTel Servers (NT/2000/2003/2008)
- Support Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
- Veritas NetBackup Enterprise Administrator (3.41-5.1)
- VMWare Administrator (GSX, ESX and Workstation)
Professional Experience – Detail
Private Consultant/System Administrator – Seymour Digital Consulting
Rackware, Inc., Santa Clara, CA (2009 – Current)
- Product Viability Research and Development (Linux/Windows)
Tropical Stone, Malvern, PA (April 2008 – Current)
- Small Business Server Administrator (W2K3)
- Project Manager (AMS System) – Custom Inventory Management System
- Project Manager (Wireless Warehouse)
- Network Support (Wired and Wireless (802.11a/b/g))
- General Computer Support
- Photography
- Graphic and Website Design
United Technical Consulting, Phoenixville, PA (2003 – Current)
- System Administrator - Windows 2008 Standard
- System Administrator - Small Business Server 2003
- Project Manager and Implementation for W2K8 Server Upgrade
- General Computer Support
- Graphic and Website Design
Windows/WinTel System Analyst (Nov 2006 – Aug 2007)
McNeil Pharmaceutical, Ft. Washington, PA – a Johnson & Johnson Company (IBM Consultant)
- Active Directory and Group Policy Management (W2K & W2k3)
- Compaq/HP System Insight Manger (CIM/SIM) Administrator
- Configured/Designed Laboratory Computer Systems
- Created Installation & Operation Qualification (I/OQ) Documentation
- Data Center Server Consolidation and Retirements (Windows/WinTel)
- Designed, Developed and Implemented Software and Hardware standards
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Remedy)
- Hardware Support (Desktop/Laptops): IBM
- Hardware Support (Windows/WinTel Servers): Compaq/HP (DL360, DL380, DL580)
- Networking experience: DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
- Operating System Support: Windows/WinTel (2000/XP/2003)
- Patch Management Administrator (Shavlik NetChk)
- Regulated environment: FDA, HIPPA, Sarbanes-Oxley, ITIL v2, Change Control
- Researched, Tested and Recommended Computer Hardware and Software
- Server Administration – Windows/WinTel Servers (2000/2003)
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
- Veritas NetBackup Enterprise Administrator (5.1)
- VMWare Administrator (GSX, ESX)
- Wireless Network (802.11a/b/g) Auditing with AirMagnet
Windows/WinTel Systems Administrator (March 2006 - Oct 2006)
Covance, Conshohocken, PA (IBM Consultant)
- Active Directory and Group Policy Management (W2K & W2k3)
- Administered/Monitored/Maintained (60+ Physical Windows/WinTel Servers)
- Antivirus Software Administrator (McAfee ePolicy Orchestrator)
- Data Center Server Consolidation and Retirements (Windows/WinTel)
- Designed, Developed and Implemented Software and Hardware standards
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Domain Administration (NT/2000)
- Experience with Help Desk Tracking Software (Remedy)
- Hardware Support (Desktop/Laptops): Dell, IBM
- Hardware Support (Windows/WinTel Servers): Dell; IBM
- MS Exchange Administration (5.5)
- Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
- Operating System Support: Windows/WinTel (NT4/2000/XP/2003)
- Patch Management Administration (Scripts)
- Regulated environment: FDA, HIPPA, Sarbanes-Oxley, ITIL v2 - Change Control
- Researched, Tested and Recommended Computer Hardware and Software
- Server Administration - Windows/WinTel Servers (NT/2000/2003)
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
- Veritas NetBackup Enterprise Administrator (4.5)
Windows/WinTel Systems Administrator (R&D Operations) (Oct 2003 - Dec 2005)
Centocor Pharmaceutical, Malvern, PA – a Johnson & Johnson Company (Consultant)
- Active Directory and Group Policy Management (W2K & W2k3)
- Administered/Monitored/Maintained (150+ Physical & Virtual Windows/WinTel Servers)
- Antivirus Software Administrator (McAfee ePolicy Orchestrator)
- Compaq/HP System Insight Manger (CIM/SIM) Administrator
- Configured & Deployed Windows/WinTel 2000/2003 Servers (Physical & Virtual)
- Data Center Server Consolidation and Retirements (Windows/WinTel)
- Designed, Developed and Implemented Software and Hardware standards
- Developed SOP documentation (integration, deployment, guidelines, policies and standards)
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Remedy)
- Hardware Support (Servers): Compaq/HP (DL360, DL380, DL580)
- Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
- Operating System Support: Macintosh (OS 5.4-10.4); Windows/WinTel (95/98/NT4/2000/XP/2003)
- Patch Management Administrator (Ecora Patch Manager)
- Regulated environment: FDA, HIPPA, Sarbanes-Oxley, ITIL v2 - Change Control
- Researched, Tested and Recommended Computer Hardware and Software
- Server Administration - Windows/WinTel Servers (NT/2000/2003)
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
- Veritas NetBackup Enterprise Administrator (3.41 and 5.1)
- VMWare Administrator (GSX & ESX)
Manager of Technical Services/Senior Field Service Representative (Feb 2003 - Sep 2003)
Infinity Computer Systems, Havertown, PA (Full Time Employee)
- Managed the Daily Assignments for Field Technicians (4 Technicians)
- Project Manager - Networking Infrastructure Installations and Upgrades
- Project Manager - Computer Upgrades/Migrations for Accounting, Legal and Medical Professions
- Antivirus Software Administrator (Symantec AntiVirus Corporate Edition)
- Configured and Deployed Windows/WinTel 95/98/NT/2000/XP Desktops, Workstations and Servers
- Designed, Developed and Implemented Software and Hardware standards
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Proprietary)
- Hardware Support (Desktop/Laptops): Acer; Dell; Gateway; IBM
- Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
- Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
- Operating System Support: Windows/WinTel (95/98/NT4/2000/XP/2003)
- Patch Management Administrator (Windows Update)
- Regulated environments: FDA, HIPPA, Sarbanes-Oxley
- Researched, Tested and Recommended Computer Hardware and Software
- Server Administration - Windows/WinTel Servers (NT/2000)
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
User Services & Office Manager (Aug 2001 - Apr 2002)
SimStar Internet Solutions, Princeton, NJ (Full Time Employee)
- Manager of the Help Desk & Office Facilities
- Project Manager - Auditing and Software Site Licensing
- Antivirus Software Administrator (Symantec AntiVirus Corporate Edition)
- Designed, Developed and Implemented Software and Hardware standards
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Proprietary)
- Hardware Support (Desktop/Laptops): Apple; Dell; Gateway
- Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
- Identified, Created, Implemented Best Practice, Policy and Procedure Statements
- Installation and Support for Palm (PIM) devices
- Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
- Operating System Support: Macintosh (OS 5.4-9.x); Windows/WinTel (95/98/NT4/2000)
- Patch Management Administrator (MS Windows Update)
- Researched, Tested and Recommended Computer Hardware and Software
- Server Administration - Windows/WinTel Servers (NT/2000)
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
Senior IS Troubleshooter (Oct 1999 - Mar 2001)
Medical Broadcasting Company, Philadelphia, PA (Full Time Employee)
- Antivirus Software Administrator (Symantec AntiVirus Corporate Edition)
- Designed, Developed and Implemented Implementing Software and Hardware standards
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Proprietary)
- Hardware Support (Desktop/Laptops): Apple; Dell; Gateway
- Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
- Identified, Created, Implemented Best Practice, Policy and Procedure Statements
- Installation and Support for Palm PIM devices
- Managed the Help Desk ticket tracking system
- Networking experience: AppleTalk, DHCP, DNS, Ethernet, NetBIOS, SNMP, TCP/IP, WINs
- Operating System Support: Macintosh (OS 5.4-9.x); Windows/WinTel (95/98/NT4/2000)
- Patch Management Administrator (MS Windows Update)
- Provided Hardware support for Dell, Gateway and Macintosh Servers, Desktops and Laptops
- Researched, Tested and Recommended Computer Hardware and Software
- Server Administration – Apple 9.x; Windows/WinTel NT
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
Project Manager/Escalated 2nd/3rd Tier Support (Dec 1996 - May 1999)
DuPont Experimental Station, Wilmington, DE (Consultant)
- Group Leader - Omni On-Site Consulting
- Managed/Mentored Help Desk and Desktop staff members
- Managed User Services Desktop weekly meetings (20-30 participants)
- Project Manager - Hard Drive Disaster Recovery Service
- Designed, Developed and Implemented Software and Hardware standards
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Proprietary)
- Hardware Support (Desktop/Laptops): Apple; Compaq/HP; Dell; Gateway; IBM
- Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
- Installation and Support for Apple Newton Handheld/PIM devices
- Networking experience: AppleTalk, DNS, Ethernet, NetBIOS, WINs
- Operating System Support: Macintosh (OS 5.4-8.x); Windows/WinTel (95/98/NT4)
- Researched, Tested and Recommended Computer Hardware and Software
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
Senior Specialist (Feb 1993 - Dec 1996)
TV Guide, Inc., Radnor, PA (Full Time Employee)
- Project Leader - "The Weekly Standard" Magazine infrastructure setup and launch (DC)
- Project Manager - CD-ROM Image Database & Network/Affiliate Logo Conversion
- Project Manager - Auditing and Software Site Licensing
- Project Manager - Macintosh Corporate Computer Upgrade (Radnor, NYC, LA)
- Designed, Developed and Implemented Software and Hardware standards
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Proprietary)
- Hardware Support (Desktop/Laptops): Apple
- Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
- Networking experience: AppleTalk, Ethernet, NetBIOS, TCP/IP
- Operating System Support: Macintosh (OS 5.4-7.x)
- Researched, Tested and Recommended Computer Hardware and Software
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
Applications Specialist (Sep 1990 - Jan 1993)
Kodak Electronic Printing Systems, Billerica, MA (Full Time Employee)
- Member of the "Fast Start Team"/"Color Cowboys"
- Calibrated Drum/Flatbed Scanners, Monitors and Output devices
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Proprietary)
- Hardware Support (Desktop/Laptops): Apple
- Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
- Networking experience: AppleTalk, Ethernet, NetBIOS, TCP/IP
- Onsite Supervision and Installation of the Prophecy and PCS100 Prepress systems
- Operating System Support: Macintosh (OS 5.4-7.x)
- Researched, Tested and Recommended Computer Hardware and Software
- Supported Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
- Technical Reviewer for Computer Based Training and System Documentation
Applications/Systems Engineer (Apr 1989 - Sep 1990)
Optical Access International, Woburn, MA (Full Time Employee)
- Developed Sales, Support, and Training documentation for optical storage subsystems
- Documentation experience: End-User, Technical Staff, FAQs and Knowledge Databases
- Experience with Help Desk Tracking Software (Proprietary)
- Hardware Support (Desktop/Laptops): Apple; IBM
- Help Desk Administration: Best Practices, Design, Routing, SOPs and Standards
- Managed the demonstration, sales, installation, and support for the Micro Dynamics MARS Imaging System
- Networking experience: AppleTalk, Ethernet, NetBIOS, TCP/IP
- Operating System Support: Macintosh (OS 5.4-6.x)
- Researching, Testing and Recommending Computer Hardware and Software
- Supported Microsoft Office suite (Excel, Word)
- Trained internal staff in eMail, Sales Database, Spread Sheet and Word Processing applications
Inside/In-house Sales Associate (May 1988 - May 1989)
Unicom, Dedham, MA (Full Time Employee)
- Hardware Support (Desktop/Laptops): Apple; IBM
- Networking experience: AppleTalk, Ethernet, NetBIOS, Token Ring
- Operating System Support: Macintosh (OS 5.4-6.x)
- Researching, Testing and Recommending Computer Hardware and Software
- Supported Microsoft Office suite (Excel, Word)
- Internal Application and Hardware Support for Apple and IBM systems
- Store front Sales and Support of Apple and IBM systems
Independent Consultant (1987 – Current)
Seymour Digital Consulting, Downingtown, PA
- System Administrator for Small and Medium Businesses
- Computer Support for Small/Medium Businesses and Home Users
- Computer Systems Research and Integration
- HP System Insight Manager (5.x)
- Networking experience: AppleTalk, DHCP, DNS, Ethernet, NAT, NetBIOS, SNMP, TCP/IP, WINs
- Support Adobe Creative suite (PhotoShop, InDesign, Bridge, and LightRoom)
- Support Microsoft Office suite (Excel, Outlook, PowerPoint, and Word)
- VMWare GSX/Server
- Website Design & Implementation (HTML and DotNetNuke (DNN))
- Windows/WinTel 2003 & 2008 Active Directory Environment
- Windows/WinTel Active Directory - Group Policy Management
- Wireless Network (802.11a/b/g)
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